Contact and support

Email support@lineuplab.net and a person will answer, usually within one business day. Tell us your team's name and what you were doing when something went wrong.

Help in the app

In the LineupLab iPhone and iPad app, tap the ? on any screen, or go to Settings → Help, for step-by-step guides, what each stat means and answers to common questions.

Billing

Plans bought on the website are managed at lineuplab.net/billing after you sign in, where you can change or cancel at any time. A plan bought in the iPhone app is billed by Apple: change or cancel it in your iPhone's Settings → your name → Subscriptions. For a Club plan, email support@lineuplab.net.

Deleting your account

In the app, go to Settings → Delete Account. Parents and athletes will find Delete account at the bottom of their team page. You'll see the teams you created, which are deleted with your account, and you confirm by typing your name. A plan bought on the website is cancelled at the same time; one bought through Apple must be cancelled in your iPhone's settings first. If you can't get into the app, email support@lineuplab.net from the address on your account and we'll delete it for you.

Reporting or blocking another user

In the app, hold any message and tap Report. The team's coaches and LineupLab are told, and we act on reports within 24 hours. Tap Block to stop seeing someone's messages and stop direct messages between you; manage blocks in Settings → Blocked People. You can also email support@lineuplab.net with the team and what was posted.